This item is a customer return, the packaging has been opened and there may be damage to the internal and/or external packaging but the item has been fully tested upon return to us and is in full working order and the product/accessories considered to be in “as new” condition. Some internal packaging such as cable ties, bags or protective films/wrappings may be missing or damaged. We have multiple quantities of this item, you will not necessarily receive the item pictured in the listing but all are a similar condition of item/packaging. Don’t hesitate to ask if you have any questions.