Techheaven windows laptop Template 3-months. Model name: Surface Dock 2. Brand New in original packaging – seal on box may be broken but unit, all original accessories and inner packaging are in brand new condition. We do our best to ensure your order receives you in tip top condition but occasionally things can go wrong. This includes removing any accounts, passwords or pincodes you may have set up on the machine. It does not cover accidental/physical damage or battery replacement. The usual turn around time for a repair is 1-2 weeks but may be longer if we need to order parts. If a repair is not possible we may provide a replacement machine of equivalent condition/specification. Please notify within 24 hours of receiving a damaged parcel or item so we can raise a courier investigation. Please report any damage to the item to us within 24 hours or receipt with images of the damage to the item and any packaging. All laptops we provide have been carefully selected and rigorously tested to meet our quality control and only the approved selection of laptops is listed and offered for sale. All laptops are initially assessed, then fully data erased using industry leading data erasure software Blancco, once the data has been totally erased, our onsite qualified engineers carefully test all hardware components of the laptop for full working order, this includes (if applicable) Hard drive, RAM, Screen, Touch Screen, Keyboard, Trackpad, Wi-Fi, Ethernet Connection, Touchpad, Speakers, Webcam, USB ports, HDMI ports, Bluetooth, Video Connection, Audio Connections, Disc Drives, Memory Card Reader, Finger Print Scanner. Once the laptop has been tested, diagnosed and or upgraded to full working order, The operating system (minimum Microsoft Windows 10) is installed ready for the new user. All devises are fully cleaned and sanitised, then repackaged. We process over 350,000 devices PA and operate from a secure site in the West Midlands with over 100,000 square feet of warehouse. All the assets that arrive into our facility are individually checked and put through 5 hours of testing and grading to ensure the devices are fit for purpose and in good working condition. We have over 125 IT technicians and they use the latest software tools to data wipe and run comprehensive diagnostics software to ensure every component is tested. If they find any faulty units then these will either be repaired / replaced or send for secure disposal all within our secure facility. Each device is then cleaned, using anti-bacterial wipes to ensure all bio hazardous material are removed and then, they are packed to ensure they are kept safe and secure during transport with environmentally friendly packaging. We are a highly certified, accredited and environmentally focused business and we very much promote the circular economy and do everything we can to re-use devices that our customers no longer require. Everything we do is focused on re-use and we even re-use packaging and other material to ensure nothing from our site goes to landfill from an IT point of view.


Tags : 1gk-00005 | boxed | dock | docking | microsoft | station | surface